Work With Us

Work With Us

A global company with dedicated staff who strive to be the best in their field

Have you considered a career in insurance? It’s not only for those with underwriting experience or actuarial qualifications - you’d be surprised at the broad spectrum of skills, abilities and qualifications that are valuable in the insurance world.

At Liberty Specialty Markets, we are always on the lookout for quality people with a legal, engineering, business, finance, environment, or construction background; people who understand sales and marketing, know how to build and maintain relationships with clients, and have an instinct for delivering excellent client service.

We are unusual in having a high staff retention rate: people join us, and they stay. But that doesn’t mean they get stuck. There are many career and personal development opportunities to take advantage of while working with Liberty, including opportunities for promotion, lateral movement, transfers and travel. It’s a bit like a large family firm, and the professional and social bonds that you create are genuine.

Liberty opened in Sydney in 1999, and today employs more than 350 staff in Brisbane, Melbourne, Adelaide, and Perth, as well as Hong Kong, Singapore and Kuala Lumpur. Our combined turnover (gross written premiums) across Asia Pacific exceeds US$400 million annually.

The benefits of working for a global organisation like Liberty are significant. If you think you have what it takes to work hard, strive to be the best and be a part of Liberty’s exciting future, we urge you to apply now for one of our current vacancies.

Current Vacancies

Processing Services Team Leader | Malaysia

Location: Kuala Lumpur | Malaysia

Job Type: Permanent

Job Area: Processing Services Team

Applications Close: 29 Feb 2020

The Processing Services Team Leader, is responsible for leading a team of Processing Services Assistants (PSAs) focused on providing Underwriting and Claims operational and administrative services to Liberty Asia Pacific.

The role:

 

  • You will be involved in leading and supervising a team of 8 to 15 alongside the Team Supervisor and Manager including assisting with recruitment, developing team members and providing sound leadership to the team and creating a positive & healthy culture/environment within the team to bring out quality performance.
  • Working with the PST Senior Manager and key stakeholders in transitioning the task to PST, maintain SLA documents and establishing metrics for all the transitioned tasks to evaluate team performance i.e. TAT, accuracy, productivity, quality checks etc.
  • Training and development will be a key focus for the new Team Leader to ensure their skills and abilities are built to enable optimum performance in the role.

About you:

  • A motivating and collaborative leader with a passion for managing and leading a team.
  • A strong ability to drive results and focus on outcomes through high quality work and exceptional customer focus.
  • Demonstrates superior communication and interpersonal skills
  • At least 5 years working experience with 2 years in a supervisory or managerial capacity, preferably in General Insurance, Insurance Broking or Operations with Tertiary qualifications in Insurance or other related discipline is highly desirable
  • Experience working in a shared services division with involvement in transitioning activities offshore
  • Ability to read and write in Mandarin and/or Cantonese is an advantage as this role will be liaising with our international stakeholders including Hong Kong and China.

What Next?


If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.

Please click APPLY NOW and attach your resume.

Agencies – We’ve got this covered!

We care about your privacy and the protection of your information. Click here for our Privacy Policy. By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.

 

Why Work at Liberty?

Well, that depends on your outlook and what’s important to you. You decide.

Reward and recognition

  • Competitive salary
  • Salary packaging options
  • Annual short-term incentive programme (permanent staff)
  • Generous health and medical insurance coverage in Asia
  • Liberty Star Award staff recognition programme
  • Generous paid parental leave (over and above legislated requirements)
  • Liberty Employee Assistance Programme (confidential counselling service)
  • Annual free flu vaccination and skin checks.

Career development

  • Sophisticated induction programme
  • Robust technical and non-technical training
  • Development planning and objective setting
  • Promotion from within
  • Internal advertisement of career opportunities
  • External Study Programme including study leave options and financial assistance
  • Travel, transfer and secondment opportunities
  • Project work and overseas audit assignments
  • Management and leadership development programmes
  • Fast-growing global company with Asia Pacific offices in Sydney, Melbourne, Brisbane, Adelaide and Perth, as well as Singapore, Hong Kong, and Malaysia.

Our Workplace Culture

At Liberty, we take a long-term view, and part of that is building real relationships, both internally, with colleagues, and externally, with our clients and brokers. A culture of teamwork underpins everything we do at Liberty.

Liberty’s leadership team has the stability, experience and foresight to steer us through the ups and downs of the financial cycle, while empowering staff to focus on market relevance and delivering quality customer service.

Experience and stability – it’s what draws us together, and what sets us apart. Our parent company, Liberty Mutual, has been helping people live safer, more secure lives for over a century, and Liberty Specialty Markets is proud to be a part of that tradition.

Our nominated charities align themselves with this philosophy and all Liberty employees are actively encouraged to ‘do their bit’ for these and other charities. All staff receive one day of paid leave per year to allow them to give back to the community.