Work With Us

Work With Us

A global company with dedicated staff who strive to be the best in their field

Have you considered a career in insurance? It’s not only for those with underwriting experience or actuarial qualifications - you’d be surprised at the broad spectrum of skills, abilities and qualifications that are valuable in the insurance world.

At Liberty Specialty Markets, we are always on the lookout for quality people with a legal, engineering, business, finance, environment, or construction background; people who understand sales and marketing, know how to build and maintain relationships with clients, and have an instinct for delivering excellent client service.

We are unusual in having a high staff retention rate: people join us, and they stay. But that doesn’t mean they get stuck. There are many career and personal development opportunities to take advantage of while working with Liberty, including opportunities for promotion, lateral movement, transfers and travel. It’s a bit like a large family firm, and the professional and social bonds that you create are genuine.

Liberty opened in Sydney in 1999, and today employs more than 350 staff in Brisbane, Melbourne, Adelaide, and Perth, as well as Hong Kong, Singapore and Kuala Lumpur. Our combined turnover (gross written premiums) across Asia Pacific exceeds US$400 million annually.

The benefits of working for a global organisation like Liberty are significant. If you think you have what it takes to work hard, strive to be the best and be a part of Liberty’s exciting future, we urge you to apply now for one of our current vacancies.

Current Vacancies

Processing Services Team Leader | Malaysia

Location: Kuala Lumpur | Malaysia

Job Type: Permanent

Job Area: Processing Services Team

Applications Close: 29 Feb 2020

The Processing Services Team Leader, is responsible for leading a team of Processing Services Assistants (PSAs) focused on providing Underwriting and Claims operational and administrative services to Liberty Asia Pacific.

The role:

 

  • You will be involved in leading and supervising a team of 8 to 15 alongside the Team Supervisor and Manager including assisting with recruitment, developing team members and providing sound leadership to the team and creating a positive & healthy culture/environment within the team to bring out quality performance.
  • Working with the PST Senior Manager and key stakeholders in transitioning the task to PST, maintain SLA documents and establishing metrics for all the transitioned tasks to evaluate team performance i.e. TAT, accuracy, productivity, quality checks etc.
  • Training and development will be a key focus for the new Team Leader to ensure their skills and abilities are built to enable optimum performance in the role.

About you:

  • A motivating and collaborative leader with a passion for managing and leading a team.
  • A strong ability to drive results and focus on outcomes through high quality work and exceptional customer focus.
  • Demonstrates superior communication and interpersonal skills
  • At least 5 years working experience with 2 years in a supervisory or managerial capacity, preferably in General Insurance, Insurance Broking or Operations with Tertiary qualifications in Insurance or other related discipline is highly desirable
  • Experience working in a shared services division with involvement in transitioning activities offshore
  • Ability to read and write in Mandarin and/or Cantonese is an advantage as this role will be liaising with our international stakeholders including Hong Kong and China.

What Next?


If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.

Please click APPLY NOW and attach your resume.

Agencies – We’ve got this covered!

We care about your privacy and the protection of your information. Click here for our Privacy Policy. By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.

 

Processing Services Specialist, Reinsurance (RI) | Malaysia

Location: Kuala Lumpur | Malaysia

Job Type: Permanent

Job Area: Claims

Applications Close: 29 Feb 2020

We are looking for an experienced Processing Services Specialist- Finance RI to join our team to manage the ongoing administration of reinsurance treaties and oversee reinsurance credit control function across Asia Pacific for both treaty and facultative reinsurance. In this role you will be supporting the Liberty Reinsurance team across Asia Pacific region. If you are a good communicator and enjoy working in a dynamic, hardworking and supportive team environment we look forward to hearing from you!

The Role:

  • Preparing reinsurance bordereaux and reconciliations and ensuring the timely settlement of all RI payments and collection of recoveries.
  • Responsible for allocating all reinsurance cash payments and receipts, maintaining required reconciliations and controls of all reinsurance transactions.
  • Preparing reports and schedules as required in accordance with LSM policy and procedural guidelines.
  • Team relationships – establish and maintain a highly effective and responsive working relationship with all internal stakeholders and prioritise work commitments to ensure daily workflows are maintained and KPI/SLA’s are delivered.
  • Team contribution - abide by all training guides and contribute to an effective and strong team-work culture designed to help each other grow and develop. Join the team for ongoing training, company and social events and celebrations.
  • Compliance - with all legal, statutory and corporate affairs requirements.

About You:

  • Previous relevant experience in the commercial Insurance industry especially Reinsurance is essential;
  • Qualifications (tertiary, certificate, diploma) in Finance, Accounting, Business, Insurance or other related discipline is highly desirable.
  • Previous experience working in a shared services team preferably gained in the insurance industry would be ideal.
  • Sound English communication skills (written and spoken) required to complete tasks and communicate with international stakeholders.
  • High level of customer focus, attention to detail and accuracy skills required.
  • Capability to work through IT systems like Microsoft excel. SAP or Genius experience desirable.
  • Strong communication and interpersonal skills with proven ability to deal with stakeholders in a professional, efficient and friendly manner.
  • A team player eager to join a great group of motivated professionals in a rewarding and fun work environment.

What Next:

If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.

Please click APPLY NOW and attach your resume.

Agencies – We’ve got this covered!

We care about your privacy and the protection of your information. Click here for our Privacy Policy. By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.

Processing Services Specialist, Claims | Malaysia

Location: Kuala Lumpur | Malaysia

Job Type: Permanent

Job Area: Processing Services Team

Applications Close: 29 Feb 2020


We are looking for an experienced Processing Services Specialist in commercial Claims to join our team to manage our claims handling processes and requirements. In this role you will be supporting the Liberty Claims teams across Asia Pacific region. If you are a good communicator and enjoy working in a dynamic, hardworking and supportive team environment we look forward to hearing from you!

The role:

  • Claims handling responsibilities include - recommending/establishing adequate reserves, raising appropriate payments, managing defined categories of losses in accordance with modified claims handling requirements, determining policy coverage, authorising payments in accordance with internal processes and within scope of authority and actively pursuing all avenues of recovery including referring matters potentially giving rise to recovery/salvage opportunities to the Claims Recovery Manager.
  • Team relationships – Establish and maintain a highly effective and responsive working relationship with all internal stakeholders and prioritise work commitments to ensure daily workflows are maintained and KPI/SLA’s are delivered.
  • Team contribution - Abide by all training guides and contribute to an effective and strong team-work culture designed to help each other grow and develop. Join the team for ongoing training, company and social events and celebrations.
  • Compliance - with all legal, statutory and corporate affairs requirements.

About you:

  • Qualifications (tertiary, certificate, diploma) in Insurance or other related discipline is highly desirable
  • Minimum 3 years’ experience in handling end-to-end processing of transactional tasks preferably gained in the insurance industry.
  • Previous claims management and/or broader insurance experience ideal.
  • Sound English communication skills (written and spoken) required to complete tasks and communicate with international stakeholders.
  • High level of customer focus, attention to detail and accuracy skills required.
  • Engaged and committed to continual process improvements.
  • Focused on quality outcomes in communications and all systems related transactions.
  • Willingness to be flexible with changes to work arrangement according to business needs.
  • Strong communication and interpersonal skills with proven ability to deal with stakeholders in a professional, efficient and friendly manner.
  • A team player eager to join a great group of motivated professionals in a rewarding and fun work environment.

What Next?

If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.

Please click APPLY NOW and attach your resume.

Agencies – We’ve got this covered!

We care about your privacy and the protection of your information. Click here for our Privacy Policy. By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.

Why Work at Liberty?

Well, that depends on your outlook and what’s important to you. You decide.

Reward and recognition

  • Competitive salary
  • Salary packaging options
  • Annual short-term incentive programme (permanent staff)
  • Generous health and medical insurance coverage in Asia
  • Liberty Star Award staff recognition programme
  • Generous paid parental leave (over and above legislated requirements)
  • Liberty Employee Assistance Programme (confidential counselling service)
  • Annual free flu vaccination and skin checks.

Career development

  • Sophisticated induction programme
  • Robust technical and non-technical training
  • Development planning and objective setting
  • Promotion from within
  • Internal advertisement of career opportunities
  • External Study Programme including study leave options and financial assistance
  • Travel, transfer and secondment opportunities
  • Project work and overseas audit assignments
  • Management and leadership development programmes
  • Fast-growing global company with Asia Pacific offices in Sydney, Melbourne, Brisbane, Adelaide and Perth, as well as Singapore, Hong Kong, and Malaysia.

Our Workplace Culture

At Liberty, we take a long-term view, and part of that is building real relationships, both internally, with colleagues, and externally, with our clients and brokers. A culture of teamwork underpins everything we do at Liberty.

Liberty’s leadership team has the stability, experience and foresight to steer us through the ups and downs of the financial cycle, while empowering staff to focus on market relevance and delivering quality customer service.

Experience and stability – it’s what draws us together, and what sets us apart. Our parent company, Liberty Mutual, has been helping people live safer, more secure lives for over a century, and Liberty Specialty Markets is proud to be a part of that tradition.

Our nominated charities align themselves with this philosophy and all Liberty employees are actively encouraged to ‘do their bit’ for these and other charities. All staff receive one day of paid leave per year to allow them to give back to the community.