Being insured through Liberty gives clients and brokers access to our experience, knowledge and world-class service.
We provide market-leading wordings which can be further tailored with our additional covers to help cover the real-world exposures faced by our clients. If a client has a unique need, we are always willing to take the time to tailor a cover to suit.
In the event of an incident, our clients have access to a panel of specialist crisis consultants who can provide advice and guidance on the appropriate crisis response.
Our crisis management team of underwriters, claims specialists and crisis consultants are based in Australia. This means that we can provide fast and efficient service to brokers and clients for both underwriting and claims.
Product recall is often specifically excluded from Products Liability cover, leaving a business vulnerable to any product recall loss.
Liberty Malaysia offers a customised Product Recall policy for automobile components.
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Our crisis management team supports brokers and their clients through the whole process, from customising cover to handling claims. Our crisis response consultants have 20 years’ experience in the food industry, and Liberty’s claims team has been efficiently handling recall claims since 2009.
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Product recall is often specifically excluded from Products Liability cover, leaving the business vulnerable to any product recall loss.
PRplus is Liberty’s Product Recall policy for consumer and commercial durable products.
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In the event of an incident that may be covered under a Liberty Crisis Solutions Policy the following notice protocols must be followed. Whether or not one of our consultants, or the Crisis Centre Hotline has been contacted, you should contact one of the Liberty representatives to report the incident.
Reporting the incident to Liberty’s representatives is in accordance with the terms of the notice requirements in Clause 6.2 of this Policy.
Liberty offers clients expert Crisis Management consulting services on a 24/7 basis.
The WorldAware Crisis Centre Hotline is staffed by multilingual personnel covering most major languages, and is available globally, 24 hours a day, 7 days a week, to advise, assist and respond to emergency situations involving Liberty Contaminated Products Insurance policy holders.
General Crisis Centre: +44 203 291 2302
Malaysia: +60 154 877 0697
You can call the Crisis Centre Hotline if an incident, situation or occurrence that may be covered under the policy is first discovered and reported during the Policy Period or within 90 days after the Policy Period.
Liberty will pay the crisis consultant/s reasonable and necessary fees and expenses when they respond to an incident notified by the Insured which may reasonably be thought to give rise to an Insured Event under the Policy.
Even if liability to indemnify is not accepted by Liberty, the reasonable and necessary fees and expenses incurred prior to Liberty’s notification to the Insured, will be borne by Liberty.
If, Liberty concludes that the incident, situation or occurrence would be covered under the Policy but that the Loss suffered is less than the Insured’s Self Insured Retention, Liberty agrees to pay the Consultant and Advisor Costs, provided those costs are a reasonable and necessary response to the incident.
During your first telephone contact with the Crisis Centre Hotline, you will be asked some brief questions regarding the key details of the crisis.
After getting this preliminary information, you will be asked for a phone number where you can be reached during the next hour.
A deployment decision will be based on the nature and geographical location of the incident.
Within the first hour after initial contact, a consultant will return your call to discuss the deployment decision and to determine an appropriate course of action. The consultant will work with you to develop a strategy for dealing with the early stages of the potential crisis.
International Operations Group (IOG) is a crisis management company that specialises in helping clients deal with a critical incident or crisis. IOG has consultants across Asia Pacific and can service clients wherever in the region they may be located.
In the event of a major incident or crisis affecting a Liberty client, IOG can become part of the client’s crisis management team, providing advice on any aspect of managing an incident or crisis in order to protect the business reputation, reduce losses and speed up business resumption,
HACCP International is a private company based in Hong Kong, with staff located in Brisbane, Melbourne, Orlando (USA) and London. They have over eight years of involvement with the insurance industry in handling clients’ pre-incident and response requirements. They have been in the food technology business for over twenty years, and have many years of ‘on the factory floor’ experience.
As one of the most experienced crisis management consultancy firms in Asia Pacific, access to HACCP International adds significant value for Liberty’s clients.
HACCP International can provide services to Liberty clients including:
FleishmanHillard is one of Asia’s leading corporate communications and issues management specialists. They work with a wide range of organisations to establish communications policies and the tools necessary to monitor and manage their online and offline reputations.
FleishmanHillard can provide on-the-ground corporate reputation management support to Liberty clients in the event of a product recall.