Crisis Management

Crisis Management

Being insured through Liberty gives clients and brokers access to our experience, knowledge and world-class service.

We provide market-leading wordings which can be further tailored with our additional covers to help cover the real-world exposures faced by our clients. If a client has a unique need, we are always willing to take the time to tailor a cover to suit.

A crisis can happen to anyone and every company. Liberty’s Crisis Management suite of products are designed to provide financial protection and assistance to companies in the event of a crisis to their business. This includes a product recall, product contamination or kidnap, ransom or extortion event. 

Our experienced Crisis Management team includes dedicated underwriters based in Asia and Australia, providing comprehensive coverage solutions which can be further tailored with additional covers to protect clients from real-world exposures. If a client has a unique need, we are always willing to take the time to tailor a cover to suit.

In the event of an incident, our clients have access to a panel of specialist crisis consultants who can provide advice and guidance on the appropriate crisis response. We can respond quickly and effectively to minimise the impact on your client's brand and operations.

PRplus - Product Recall

Product recall is often specifically excluded from Products Liability cover, leaving the business vulnerable to any product recall loss.

PRplus is Liberty’s Product Recall policy for consumer and commercial durable products.

At a glance:

  • Broader cover than standard extension to General Liability policies
  • Losses include:
    • recall costs (both retailer and customer)
    • replacement, refund and repair costs
    • loss of profits
    • consultants and advisor costs
  • Customised for individual client’s needs
  • Target market includes (but not limited to):
    • toys and bicycles
    • electronics
    • whitegoods
    • power tools
    • clothing
    • home and office furniture
    • pool supplies
Get in touch with an Underwriter
Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Ken Tung - PST Underwriting Specialist - Crisis Management, Asia

Ken Tung

PST Underwriting Specialist - Crisis Management, Asia
T: +603 2082 4007

Email Profile

Contaminated Products

Our crisis management team supports brokers and their clients through the whole process, from customising cover to handling claims. Our crisis response consultants have 20 years’ experience in the food industry, and Liberty’s claims team has been efficiently handling recall claims since 2009.

At a glance:

  • Tailored solutions
  • Broad wording includes:
    • accidental contamination
    • product tampering
    • product extortion
    • alleged contamination
    • government recall
    • adverse publicity
  • Losses include:
    • retailer and customer recall costs
    • replacement and refund costs
    • loss of profits
    • consultants and advisor costs
  • Target markets include food, beverage, pharmaceutical and cosmetics companies.
Get in touch with an Underwriter
Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Ken Tung - PST Underwriting Specialist - Crisis Management, Asia

Ken Tung

PST Underwriting Specialist - Crisis Management, Asia
T: +603 2082 4007

Email Profile

Automotive Recall

Product recall is often specifically excluded from Products Liability cover, leaving a business vulnerable to any product recall loss.

Liberty Malaysia offers a customised Product Recall policy for automobile components.

At a glance:

  • Cover for exports to the USA and Canada
  • Ability to include Product Guarantee
  • Ability to cover critical components
  • Losses include:
    • recall costs (both retailer and customer)
    • replacement, refund and repair costs
    • customer loss of profits (by endorsement)
    • consultant and advisor costs
    • defence costs
  • Customised for individual client’s needs.
Get in touch with an Underwriter
Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Ken Tung - PST Underwriting Specialist - Crisis Management, Asia

Ken Tung

PST Underwriting Specialist - Crisis Management, Asia
T: +603 2082 4007

Email Profile

Kidnap, Ransom & Extortion

Kidnapping can occur almost anywhere, and the list of high-risk countries changes all the time. Apart from the trauma suffered by the victim, the financial and reputational impact on a company can be enormous, and requires skilled handling.

Liberty’s comprehensive solution reduces clients’ exposure and minimises the impact of an incident on staff and operations.

At a glance:

  • Includes risk mitigation, specialist crisis response services and financial cover
  • Access to independent response consultants who prioritise:
    • the hostage’s life and their safe release
    • the minimal disruption and financial loss to the family or company
    • the reduced likelihood of them being targeted again
Get in touch with an Underwriter
Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Ken Tung - PST Underwriting Specialist - Crisis Management, Asia

Ken Tung

PST Underwriting Specialist - Crisis Management, Asia
T: +603 2082 4007

Email Profile

Liberty Recall Monitor

To help clients and brokers keep in touch with the latest product recall trends, Liberty publishes a regular newsletter, Recall Monitor, that lists the latest recall incidents, their cause and location.

You can subscribe here to regularly receive the latest edition.

What to do in a crisis

In the event of an incident that may be covered under a Liberty Crisis Solutions Policy the following notice protocols must be followed. Whether or not one of our consultants, or the crisis centre hotline has been contacted, you should contact one of the Liberty representatives to report the incident.

Reporting the incident to Liberty’s representatives is in accordance with the terms of the notice requirements in Clause 6.2 of this Policy.

What is the Crisis Centre Hotline?

Liberty offers clients expert Crisis Management consulting services on a 24/7 basis.

The Security Exchange crisis hotline is staffed by multilingual personnel covering most major languages, and is available globally, 24 hours a day, 7 days a week, to advise, assist and respond to emergency situations involving Liberty Contaminated Products Insurance policy holders.

General Crisis Line: +61 2 7202 4662

When can I call the Crisis Centre Hotline?

You can call the Crisis Centre Hotline if an  incident, situation or occurrence that may be covered under the policy is first discovered and reported during the Policy Period or within 90 days after the Policy Period.

Who pays?

Liberty will pay the crisis consultant/s reasonable and necessary fees and expenses when they respond to an incident notified by the Insured which may reasonably be thought to give rise to an Insured Event under the Policy.

Even if liability to indemnify is not accepted by Liberty, the reasonable and necessary fees and expenses incurred prior to Liberty’s notification to the Insured, will be borne by Liberty.

If, Liberty concludes that the incident, situation or occurrence would be covered under the Policy but that the Loss suffered is less than the Insured’s Self Insured Retention, Liberty agrees to pay the Consultant and Advisor Costs, provided those costs are a reasonable and necessary response to the incident.

What should I expect when I ring the Crisis Centre Hotline?

During your first telephone contact with the Crisis Centre Hotline, you will be asked some brief questions regarding the key details of the crisis.

After getting this preliminary information, you will be asked for a phone number where you can be reached during the next hour.

A deployment decision will be based on the nature and geographical location of the incident.

Within the first hour after initial contact, a consultant will return your call to discuss the deployment decision and to determine an appropriate course of action. The consultant will work with you to develop a strategy for dealing with the early stages of the potential crisis. 

Get in touch with an Underwriter
Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Ken Tung - PST Underwriting Specialist - Crisis Management, Asia

Ken Tung

PST Underwriting Specialist - Crisis Management, Asia
T: +603 2082 4007

Email Profile