A crisis can happen to anyone and every company. Liberty’s Crisis Management suite of products are designed to provide financial protection and assistance to companies in the event of a crisis to their business. This includes product recall and product contamination events.
Our experienced Crisis Management team includes a dedicated underwriter based in Asia Australia, providing comprehensive coverage solutions which can be further tailored with additional covers to protect clients from real-world exposures. If a client has a unique need, we are always willing to take the time to tailor a cover to suit.
In the event of an incident, our clients have access to a panel of specialist crisis consultants who can provide advice and guidance on the appropriate crisis response. We can respond quickly and effectively to minimise the impact on your client's brand and operations.
Product recall is often specifically excluded from Products Liability cover, leaving the business vulnerable to any product recall loss.
PRplus is Liberty’s Product Recall policy for consumer and commercial durable products.
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Our crisis management team supports brokers and their clients through the whole process, from customising cover to handling claims. Our crisis response consultants have 20 years’ experience in the food industry, and Liberty’s claims team has been efficiently handling recall claims since 2009.
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Product recall is often specifically excluded from product liability cover, leaving a business exposed to loss should an incident occur.
Liberty offers a customised Product Recall policy for automobile components.
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To help clients and brokers keep in touch with the latest product recall trends, Liberty publishes a regular newsletter, Recall Monitor, that lists the latest recall incidents, their cause and location.
You can subscribe here to regularly receive the latest edition.
In the event of an incident that may be covered under a Liberty Crisis Solutions Policy the following notice protocols must be followed. Whether or not one of our consultants, or the crisis centre hotline has been contacted, you should contact one of the Liberty representatives to report the incident.
Reporting the incident to Liberty’s representatives is in accordance with the terms of the notice requirements in Clause 6.2 of this Policy.
Liberty offers clients expert Crisis Management consulting services on a 24/7 basis.
The Security Exchange crisis hotline is staffed by multilingual personnel covering most major languages. It is available globally, 24 hours a day, 7 days a week, to advise, assist and respond to emergency situations involving Liberty Contaminated Products Insurance policy holders.
General Crisis Line: +61 2 7908 7868
You can call the Crisis Centre Hotline if an incident, situation or occurrence that may be covered under the policy is first discovered and reported during the Policy Period or within 90 days after the Policy Period.
Liberty will pay the crisis consultant/s reasonable and necessary fees and expenses when they respond to an incident notified by the Insured which may reasonably be thought to give rise to an Insured Event under the Policy.
Even if liability to indemnify is not accepted by Liberty, the reasonable and necessary fees and expenses incurred prior to Liberty’s notification to the Insured, will be borne by Liberty.
If Liberty concludes that the incident, situation or occurrence would be covered under the Policy but that the Loss suffered is less than the Insured’s Self Insured Retention, Liberty agrees to pay the Consultant and Advisor Costs, provided those costs are a reasonable and necessary response to the incident.
During your first telephone contact with the Crisis Centre Hotline, you will be asked some brief questions regarding the key details of the crisis.
After getting this preliminary information, you will be asked for a phone number where you can be reached during the next hour.
A deployment decision will be based on the nature and geographical location of the incident.
Within the first hour after initial contact, a consultant will return your call to discuss the deployment decision and to determine an appropriate course of action. The consultant will work with you to develop a strategy for dealing with the early stages of the potential crisis.