Current Vacancies

Processing Services Team Leader | Malaysia

Location: Kuala Lumpur | Malaysia

Job Type: Permanent

Job Area: Processing Services Team

Applications Close: 29 Feb 2020

The Processing Services Team Leader, is responsible for leading a team of Processing Services Assistants (PSAs) focused on providing Underwriting and Claims operational and administrative services to Liberty Asia Pacific.

The role:


  • You will be involved in leading and supervising a team of 8 to 15 alongside the Team Supervisor and Manager including assisting with recruitment, developing team members and providing sound leadership to the team and creating a positive & healthy culture/environment within the team to bring out quality performance.
  • Working with the PST Senior Manager and key stakeholders in transitioning the task to PST, maintain SLA documents and establishing metrics for all the transitioned tasks to evaluate team performance i.e. TAT, accuracy, productivity, quality checks etc.
  • Training and development will be a key focus for the new Team Leader to ensure their skills and abilities are built to enable optimum performance in the role.

About you:

  • A motivating and collaborative leader with a passion for managing and leading a team.
  • A strong ability to drive results and focus on outcomes through high quality work and exceptional customer focus.
  • Demonstrates superior communication and interpersonal skills
  • At least 5 years working experience with 2 years in a supervisory or managerial capacity, preferably in General Insurance, Insurance Broking or Operations with Tertiary qualifications in Insurance or other related discipline is highly desirable
  • Experience working in a shared services division with involvement in transitioning activities offshore
  • Ability to read and write in Mandarin and/or Cantonese is an advantage as this role will be liaising with our international stakeholders including Hong Kong and China.

What Next?

If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.

Please click APPLY NOW and attach your resume.

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